We are committed to providing excellent products and service. If you feel that we have not met your expectations please contact:

Navata Global Underwriting Agency Limited

Deborah Moor Head, International 3rd Floor, 70 St Mary Axe, London, EC3A 8BA, UK compliance@navata-global.com

Whether you are based in the United Kingdom or elsewhere you may also be able to refer this matter to the Financial Ombudsman Service. Their contact details are as follows:

The Financial Ombudsman Service

Exchange Tower
London E14 9SR Help line: 0800 023 4 567
Switchboard: 020 7964 1000
For calls outside of the UK: +44 20 7964 1000

Website: www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk

Canadian clients with coverage underwritten by HDI Global Specialty SE – Canada can reach out to HDIGS directly if they are dissatisfied with the service they have received and wish to make a complaint: complaints-canadianBranch@hdi-specialty.com

If you have not received a final response from HDIGS more than 56 days from the date of your complaint, or you are dissatisfied with the final response you have received, you may choose to refer your complaint to:

General Insurance OmbudService

(GIO)
10th Floor,
4711 Yonge Street
Toronto
Ontario M2N 6K8 Phone: 1 877 225 0446


Website: www.giocanada.org

Online Complaint form: https://giocanada.org/submit-a-compaint/

Clients based elsewhere may also wish to contact their local insurance regulatory authority.